
Cancellation
&
Refund Policy
At 2KS Pro, we understand that plans can change. Our policy is designed to be clear, fair, and respectful of both your time and our service commitment.
✅ Cancellation & Refund Terms
-
Full Refund
Cancel 48 hours or more before your scheduled booking for a 100% refund. -
Partial Refund
Cancel 24 to 48 hours before your ride and receive a 50% refund. -
No Refund
Cancellations made less than 24 hours before the scheduled pickup are non-refundable.
❌ No-Show Policy
If you do not arrive at the designated pickup location and do not notify us, the full booking amount will be charged.
🔄 Rescheduling
Need to change your time?
We’re happy to accommodate rescheduling based on availability. Refunds still follow the timing rules above.
🌧️ Weather & Force Majeure
In the event of severe weather, natural disasters, or other unforeseeable disruptions, we may offer a credit or full refund, depending on the situation.
📩 How to Request a Refund
Email: contact@2kspro.com
Call/Text: 832-287-2130
Please include your name and booking reference number.