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Cancellation
&
Refund Policy

At 2KS Pro, we understand that plans can change. Our policy is designed to be clear, fair, and respectful of both your time and our service commitment.

βœ… Cancellation & Refund Terms

  • Full Refund
    Cancel 48 hours or more before your scheduled booking for a 100% refund.

  • Partial Refund
    Cancel 24 to 48 hours before your ride and receive a 50% refund.

  • No Refund
    Cancellations made less than 24 hours before the scheduled pickup are non-refundable.

❌ No-Show Policy

If you do not arrive at the designated pickup location and do not notify us, the full booking amount will be charged.

πŸ”„ Rescheduling

Need to change your time?
We’re happy to accommodate rescheduling based on availability. Refunds still follow the timing rules above.

🌧️ Weather & Force Majeure

In the event of severe weather, natural disasters, or other unforeseeable disruptions, we may offer a credit or full refund, depending on the situation.

πŸ“© How to Request a Refund

Email: contact@2kspro.com
Call/Text: 832-287-2130


Please include your name and booking reference number.

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